Submit a Service/Calibration

Do you need a calibration or repair done? Login or create an account to get started.

 

To better serve you, we require a few pieces of information to get your service request opened. We recommend having the information below available before you start your submission.  The recommended information, such as the model and serial number, can be found on the Instantel product information sticker located on the outside of your Instantel equipment. Please see the image below for an example. If you have trouble locating this information, please email Service@Instantel.com.

You will need the following information to submit a service request:

  • Serial Number (Example: UM12345)
  • Model (Example: Micromate)
  • A Return Shipping Address
  • Return Carrier Information – If you have a corporate shipping account with a carrier (UPS, Dicom, etc), please let us know. We would be happy to return your equipment using your preferred carrier. Otherwise, we will use one of our preferred carriers.

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Please follow the instructions below to create a request for calibration or repair services on your Instantel equipment.

  1. Login to the Instantel Service Portal.
  2. Once you are logged in, click on Create RMA Request.
  3.  You will then have to fill in your Contact Information, your Local Distributor's Contact Information and the Return Shipping Address.
  4. Click Continue.
  5. Enter information about your Instantel equipment. There is also a section here to enter any details or items you would like our technicians to review.
  6. Click Continue.
  7. You will be provided with an RMA (Return Material Authorization) number – this is your service request number. An email with instructions on how to send your equipment to Instantel will be sent to the email address you submitted the request with. This email will also included a return shipping label with Instantel’s corporate address and the RMA number.
  8. Please use the shipping labels provided to return your equipment to Instantel.

Please follow the instructions below to check the status on an existing Instantel calibration or repair request.

  1. Login to the Instantel Service Portal.
  2. Click on View RMAs.
  3. You will be provided with a list of RMAs that were opened under your account. This list will tell you the RMA number, serial number, the date you submitted the RMA, the current state the RMA is in and the date it was moved to its current state.     

Instantel's Sevice Process

Your equipment is moved through a series of check points, or states, throughout it's time at Instantel. These checkpoints let us keep you informed every step of the way  of the service process. As each checkpoint is reached, the current state column will be updated in real-time.

EachRMA number is unique and the checkpoints your equipment reaches while it is at Instantel will depend on the type of work required on the equipment. Below is a diagram showing a path of the checkpoints a service request can pass through while at Instantel. Please note, these check points may change based on the technician’s findings. For example, a unit that was here for calibration may require repairs before the calibration can be completed.

If you have any questions on the status of your equipment, please email Service@Instantel.com.