Submit a Service/Calibration

Do you need a calibration or repair done? Login or create an account to get started.

 

To better serve you, we require a few pieces of information to get your support ticket opened. We recommend having this information available before you start your ticket. Information such as the model and serial number can be found on the Instantel product information sticker on the outside of your Instantel equipment. If you have trouble locating this information, please email Service@Instantel.com.

You will need:

  • Serial Number (Example: UM12345)
  • Model (Example: Micromate)
  • A Return Shipping Address
  • Return Carrier Information – If you have a corporate shipping account with a carrier (UPS, Dicom, etc), please let us know. We would be happy to return your equipment using your preferred carrier. Otherwise, we will use one of our preferred carriers.

 

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Please follow the instructions below to create a ticket for calibration or repair services on your Instantel equipment.

  1. Login to the Support Portal.
  2. Click on My RMAs.
  3. Click the Enter RMA button.
  4. Enter your contact and return shipping information.
  5. Click Continue.
  6. Enter information about your Instantel equipment and return shipping instructions. There is also a section here to enter any details or items you would like our technicians to review.
  7. Click Continue.
  8. You will be provided with an RMA (Return Material Authorization) number – this is your ticket number. An email with instructions on how to return your equipment to Instantel will be sent to the email address in the ticket. This email will also included a return shipping label with Instantel’s corporate address and the ticket number.
  9. Please use the shipping labels provided to return your equipment to Instantel.

 


Service@Instantel.com.

 

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StateDescription
SubmittedA ticket has been opened for your equipment.
ReceivedThe equipment has been received at Instantel.
Inspect & CleanAn Instantel technician is performing an incoming performance assessment on the equipment, while also cleaning it.
CalibratedThe equipment is being reviewed and calibrated by an Instantel technician.
Requires RepairThe equipment is being inspected and the required repairs are being assessed by an Instantel technician.
Send QuoteA quote for the suggested repairs has been sent to your Authorized Instantel Dealer.
Quote AcceptedThe repairs have been authorized and an Instantel technician is completing the approved repairs.
Work CompletedThe calibration and/or approved repairs have been completed and the equipment is now ready to be shipped.
ReturnedThe equipment has left Instantel and is being shipped using the return shipping instructions included in the ticket.