Frequently Asked Questions

Need help with an Instantel product? Find answers and support in our Frequently Asked Questions section.

You can browse questions by category or use the search bar to look for specific keywords. To see an answer, click on the question. 

Can’t find what you’re looking for? Send us an email and we’ll do our best to respond to you within one business day.

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Battery/Power
Where do I find Minimate Plus Battery specification data sheet and MSDS?

The type of battery in the Minimate Plus is a sealed lead acid battery. 

 

Download the Specification Sheet for the Minimate Plus battery

Download the MSDS for the Minimate Plus battery

 

Date Created: 01/18/2016 | Last Update: 08/24/2017
I received my Instantel Monitoring Unit back from Service. Why is my date not correct?

When Instantel returns units after service or calibration sometimes we will remove the fuse/disconnect the battery cables to preserve battery life during shipment.  This is based on customer request when creating an RMA.  

When the unit has been returned, reset the unit to reflect the current Date and Time prior to any monitoring.

This does not apply to Micromate and Minimate Pro units, since disconnecting the battery is done with Firmware for these products.

Date Created: 01/12/2016 | Last Update: 04/11/2016
What are the specifications for the lithium ion battery in the Micromate Unit?

Our Lithium Ion Batteries do fall under Dangerous Goods as per IATA rules but do not require any special DG documents. Below is a list of requirements when shipping a Micromate battery:

  • Markings/Labeling requirement - CAUTION Label (see attached document)
  • Safety Document is required – (see attached document as an example and another blank sheet to be filled out at time of shipping ) 
  • Air Waybill required information from IATA Section II shipments: "Lithium ion batteries in compliance with Section II of PI 967" (must be stated on the AWB).

Battery Shipment Documents

Date Created: 01/12/2016 | Last Update: 08/22/2017
Trouble shooting
Why doesn’t my Instantel unit communicate with Blastware™ with a COM port value greater than COM20?

Blastware will only communicate with units that are assigned ports between COM1 and COM20. Any higher value COM ports will not allow communication, even when assigned. Following the directions in the COM Device Manager document below will allow you to view all hidden port assignments and either delete these unused ports or re-assign your Instantel units a port in the useable range.

COM Device Manager Document

Date Created: 01/12/2016 | Last Update: 08/22/2017
How do I identify offsets?
  1. Create or use an event that has the manual minimum trigger set for the connected Geophone and Microphone
  2. Save the event and open with Instantel® Blastware™.
  3. If there are offsets within the event, there will be parallel lines above or below the zero line
  4. Perform the Remove Offset or Zero Offset procedure on Minimate and Minimate Pro Units from the Maintenance menu.  On Series III units follow the instructions to remove offsets here: How can I remove offsets on a Instanel Series III monitor?
Date Created: 01/12/2016 | Last Update: 04/05/2016
My Micromate has frozen, can I restart it?

To reboot a frozen unit please press the following buttons on the Micromate faceplate at the same time.  (The unit will beep and restart) :

Sensor Check, Setup, Start Monitor, Cancel

 

Once the unit has restarted please navigate to the Maintenance menu and verify the release load in the About menu.  Upgrade the unit to the latest Firmware version available on www.instantel.com in the Resources section. 

Example of old Micromate Firmware shown below:

 

Date Created: 01/20/2016 | Last Update: 09/25/2017
General
Where can I purchase Instantel® Blastmate II™ plotter pens?

Instantel no longer carries stock for these items. We apologize for any inconveniences that this may incur.

Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I connect the battery inside my Instantel® Series II or Series III monitor?

Please refer to the unit operator manual to connect the battery in your Instantel Series II or Series III monitor.  Manuals can be found in the Resources section at www.instantel.com

Date Created: 01/12/2016 | Last Update: 04/11/2016
I just received my instrument from Instantel and it will only turn on if I plug in the charger. What should I do?

All units are shipped from Instantel with the battery disconnected.  

  • If you have an instrument with an internal printer, the fuse will need to be installed.  Please follow the directions that were attached when the instrument was returned 
  • If you have a Series III instrument without a printer you will need to open the instrument and connect the battery.  Please refer to the operator manual that shipped with the instrument for instructions.
  • Series IV units may require users to press the up arrow and enter key simultaneously for 3 seconds.  While still holding these keys press On/Off to power on the device.
  • Micromate units require users to press the Red power button on the faceplate to power on the device.
Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I toggle between my Micromate and Minimate Pro unit's saved compliance setup files using THOR

This feature it is available under the the THOR UNit/Manage Units Menu.  There are actually 2 selections available above the Current Compliance Setup text box.

Option 1 will allow users to view and choose between Compliance Setups saved on the unit.  Once the menu is opened double click on the Setup you wish to make active and select apply to make the change:

 

Option 2 will allow users to open the Compliance Setup menu:

 

Date Created: 07/21/2016 | Last Update: 07/21/2016
USB adaptors
If the computer does not have a Serial Port, what cables are required to connect my instrument to USB?

If the computer does not have a serial port, you can connect using a USB port on your PC.  The following adapters are available from Instantel

Series IV: 720A3101 (Serial Cable) 714A7001 (USB Serail Adaptor kit)

Series III: 716A3401 (USB to PC Cable)

 

Date Created: 01/12/2016 | Last Update: 04/11/2016
Monitor Setup
How do I get access to the Flex or Analysis options in Instantel® Blastware®?

Make sure that the dongle is connected at the back of your computer before you start Blastware. If you do not have a dongle, then contact your Dealer to purchase the Advance Module software.  If the dongle is connected, then make sure that Blastware is not set to communicate with a Serial II unit. You will find this option at the bottom left corner of the Event Manager screen.

Date Created: 01/12/2016 | Last Update: 03/30/2016
How do I configure my Micromate for Daylight Savings Time (DST)?

Configuring a Micromate unit for automatic Daylight Saving Time (DST) adjustments can be done using one of the following methods.

 

Configuration Notes:

 

Configuring DST on a Micromate unit is  not supported using Blastware. Blastware will continue to support  manually  setting and adjusting the UTC offset on a Micromate unit for deploying units into different time zones.

 

Adjusting the UTC value after enabling DST on a Micromate unit, will not change the existing DST configuration and will create a mismatch in the value of the UTC relative to the selected time zone. Disable the DST option on the unit if you plan to switch back to only using the UTC offset value.

 

Configure DST on the Micromate unit using THOR:

 

1.   Follow the instructions located in the THOR Operator Manual (part no. 723B0201) “Section

5.6.1 Edit a Unit’s Date and Time” to configure a Micromate for Daylight Savings Time support.

 

Configure DST Directly on the Micromate unit:

 

1.   On the Micromate unit, go to the Edit Time configuration screen by selecting the quick link icon or by Selecting Setup -> Preferences -> Set System Time and UTC Offset

 

2.   On the bottom right corner of the Edit Time configuration screen select DST to enter into the DST Settings configuration screen.

 

 

Quick Link to Edit Time   

 

   Click to Edit DST Settings

 

3.   Once on the DST Settings configuration screen, you can enable or disable Daylight Savings Time (DST) and select the appropriate Time Zone for your DST configuration.

 

Configure DST Settings

 

Once a time zone has been selected, the Start Date/Time and End Date/Time values will be updated to reflect the automatic DST adjustments which will be made for the selected time zone.

Date Created: 03/31/2016 | Last Update: 04/11/2016
Understanding Event Reports
My Blastmate III is showing the Turkish Standard Compliance graph. How do I change the compliance graph?

There is an issue in Blastware where the applied compliance graph is not indexed properly in the software and therefore the selected one in Blastware is not the one being sent to the unit.

The fix for this issue is to add a second copy of the USBM compliance file into the folder containing the files and reload the library components to the unit using Blastware.

For detailed instructions, please see below.

 

 

Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I convert Microphone data from PSI to dB?

If you have already recorded your Event and Instantel® Blastware® is reporting the microphone results in PSI instead of dB, follow these steps: 

  1. Select the File menu and then Report Options.  The Report Options window opens.
  2. Select the Units and Channel tab.
  3. Select the box next to Show Mic in dB.
  4. Select Apply to accept the change and remain in the Report Options window, or OK to accept the change and close the Report Options window.

When working from printed reports, use the following conversion formula:

dB =  20 x log 10(reading in PSI / 2.90065 x 10 –9)

 

Calculating Sound Measurement Units

Date Created: 01/12/2016 | Last Update: 08/22/2017
Why don't two adjacent Instantel instruments record the same level?

Any two instruments, Instantel or otherwise, set up side-by-side, may report different levels from the same blast for various reasons.  The actual setup of the instruments can contribute significantly to the recorded results.

If the instruments...

  1. Are not in the exact same location
  2. Are not in the same orientation
  3. Are not level
  4. Are coupled to the ground differently
  5. Have different trigger levels or trigger times, and/or
  6. Have different frequency response, sample rates.

Assuming that all of the sample rates and trigger settings are identical, the A/D (Analog to Digital) sampling of each instrument will not be synchronized.  This means that each instrument will record a different point on the waveform, and therefore a slightly different level. The higher the frequency of the waveform, the larger this difference will appear. 

Reference Material:
Following the ISEE "Field Practices Guidelines for Blasting Seismographs" can minimize these differences. 

The ISEE has also published the Performance Specifications for Blasting Seismographs  to help address these issues.

Date Created: 01/12/2016 | Last Update: 04/11/2016
Batch Processing
How do I select multiple events within the Instantel® Blastware® Event Manager?

With the Instantel® Blastware® Event Manager, select the directory to convert, apply a tool, or a process to all of the Event files in that directory, or select only specific Events in the directory by highlighting them with your pointer.  Hold down the keyboard SHIFT key and the left mouse button to choose a series of consecutive Events, or hold down the keyboard CTRL and click the left mouse button to choose a series of Events that are not consecutive.  

Date Created: 01/12/2016 | Last Update: 04/04/2016
Returning a Product For Calibration
How often should I send my instrument in for calibration?

All Instantel products come with a one-year warranty.  All Monitors and Sensors will have the warranty extended for a second year if they are returned to the Instantel factory for service and calibration within 30 days of the Next Calibration date printed on the calibration label located on the product.

 

Instantel recommends annual calibration for all of its instruments.  This calibration provides documented proof that your instrument is working within the specification for that instrument.

 

Refer below for the ISEE annual calibration recommendations (see Field Practice Guidelines for Blasting Seismographs):  

Calibration - Page 9 part IV

Field Practice Guidelines for Blasting Seismographs  

Date Created: 01/12/2016 | Last Update: 04/04/2016
Why should the instrument be calibrated?

Although Instantel instruments have been designed for field use, they contain sensitive electronic equipment. Having the instrument calibrated helps to protect yourself if your records are ever questioned. In addition, if your blast records are ever taken to court, you can provide traceability to a National Standard for the vibration and air overpressure levels that have been recorded.

Date Created: 01/12/2016 | Last Update: 04/05/2016
Printers
How can I provide power to my instrument?

Each Instrument has its own internal gel cell battery.  These batteries are designed so that they can be on charge all the time and not damage the battery.  The charger output is 12 volts DC at 500mA center positive. If AC power is not available, you can can use one of the following options:

Alternative Power Supply

    Here are a few examples of batteries:

        Portalac® lead-acid battery,
        a deep cycle marine battery, or
        a motorcycle battery.

Solar Panel

Solar panel selection and sizing depends on your location and the amount of sunlight you receive.  The solar panels are available from automobile parts stores, RV supply stores and some hardware stores.  Here are some criteria to consider when selecting a solar panel:

    A panel large enough to provide at least 400mA at 12 volts,
    ensure that the solar panel is weatherproof, and
    has built-in diodes that will stop the solar panel from discharging the battery at night. 

Micromate units require USB Supplied power and can utilize any external USB power source capable of supplying 1000mA of current.  

Date Created: 01/12/2016 | Last Update: 04/11/2016
Modems
My Modem connections are intermittent and Auto Call Home connections may be impacted as well.
  1. Log on to the modem and verify that the Modem's "Keep Alive Mode" has been disabled.  
  2. Keep Alive mode, when Enabled, will reboot the device if no traffic is present on the Serial port for longer than the "keep alive delay" time.
  3. Also verify that the modem Firmware is current, Sierra Wireless releases firmware regularly with enhancements and bug fixes.
Date Created: 01/12/2016 | Last Update: 03/31/2016
What are the requirements to set up a remote monitoring station?
This is a general overview of the equipment required to set up a remote monitoring station - all of these suggestions can be modified to meet your particular communications and security requirements:
 
Secure, Weatherproof Enclosure
  1. The enclosure must provide sufficient space to mount an Instantel® Monitoring Unit, a modem and an external battery. 
Modem
  1. Instantel has tested and qualified Sierra Wireless Raven Series, LS300, GX400 and RV50 modems
  2. The modems typically require a 12-volt DC power supply or a power inverter.  To save power, the modem can be controlled by a switch and only turned on when the unit is ready to send data. 

Power

  1. AC Power
  2. Battery Power - The battery will need to fit in the enclosure and provide sufficient power to run the modem and the Monitoring Unit.  Here are a few examples of batteries:
    • Portalac® lead-acid battery,
    • a deep cycle marine battery, or
    • a motorcycle battery.
Solar Panel
The solar panel depends on your location and the amount of sunlight you receive.  The solar panels are available from automobile parts stores, RV supply stores and some hardware stores.  Here are some criteria to consider when selecting a solar panel:
  1. A panel large enough to provide at least 400mA at 12 volts,
  2. ensure that the solar panel is weatherproof, and
  3. has built-in diodes that will stop the solar panel from discharging the battery at night. 
Installation
Depending upon how long the site will be used and how secure the set up needs to be will determine the installation.  Here are a few suggestions:
  1. The enclosure may be attached to a pole that can be driven into the ground or cemented in place. 
  2. A hole will need to be drilled in the bottom of the enclosure to pass the geophone, microphone and possibly the antenna cables through. 
  3. If security is an issue, this hole can be drilled on the back of the box and lined up with one in the pole to protect the cables.  
  4. The cables can either exit the pole underground or at the microphone and antenna. 
IMPORTANT: Test all of the communications, battery and charge methods prior to installation of the monitoring enclosure at the remote site.
 
Date Created: 01/12/2016 | Last Update: 04/11/2016
Estimates
How do I obtain an estimate to repair my instrument?

If you require an estimate, please note this in the comment section of the Return Material Authorization (RMA) Form. We will provide your authorized Instantel Dealer with a fully detailed quote on the repair cost within seven business days of receiving your equipment.

There is a minimum charge of 1.5 hours for all units where the estimate is declined and the unit returned unserviced. 

See also Returning a Product for Service

Date Created: 01/12/2016 | Last Update: 01/22/2016
Printing Events
How do I print a PDF version of my event report from Blastware?

One of the easiest ways to create a PDF version of an event report from Blastware is to follow the steps below:

1) Download and install a PDF creator from a site like pdfforge

2) Open the event you wish to print in the Event Manager

3) Select Print from the File dropdown menu at the top of the page

4) Choose the PDF creator as the output device from the Printer Name dropdown menu and save the PDF file to the appropriate folder.

Date Created: 01/12/2016 | Last Update: 04/11/2016
Authorized Service Facilities
Where is the nearest authorized Instantel Calibration Facility?

For a complete list of our authorized service facilities please visit the Service & Calibration section of our website.

Date Created: 01/12/2016 | Last Update: 01/22/2016
Monitor Setup
How do I connect to a Series IV unit with my Ethernet cable?
 

Set up Minimate Pro Ethernet Communications (Automatic IP address)

When using an automatic IP address, you do not have to change the IP address on your computer or have administration rights.
 

Set up the IP Address in Blastware
1. Start Blastware.
2. With the Series IV check box in the bottom menu checked, click the Unit menu, then click Communications.
3. Check the Automatic IP Address check box
4. Click the Close button.


Set up the IP Address on the Minimate Pro
1. With the Minimate Pro connected to your computer using the Ethernet cable, start the Minimate Pro and click the Setup button. Press the Down Arrow key until View/Edit Preferences is highlighted and press the Enter key.
2. Press the Down Arrow key until Ethernet is highlighted and press the Right Arrow key.
3. Set the following options:
     • Ethernet: On
     • Mode: Automatic
4. Press Enter.
5. Press Cancel.
6. Press Cancel.


Test the IP Address
1. Start Blastware.
2. With the Series IV check box in the bottom menu checked, click the Unit menu, then click Communications.
3. Click the Test Communications button.
     • If you have a single unit, the results of the communication will be displayed in a dialog box. Click the OK button.
     • If you have more than one unit, a list of units will be displayed. Click the name of the unit you will set up and click the Test button. Click Exit.
4. Click the Close button.
5. With the unit connected to the computer, start the unit and click the Setup button.
6. Press the Down Arrow key until Maintenance Menu is highlighted, then press the Enter key.
7. Press the Down Arrow key until View Ethernet Data is highlighted, then press the Right Arrow key.

Set up Minimate Pro Ethernet Communications (Static IP address)
You cannot set up Ethernet communications with a static IP address unless you have administration rights on your computer.
 

Set up the IP Address on your Computer

1. Obtain an IP address from your Internet service provider or Network administrator.
2. On your computer, set the IP address of the computer to the IP address you received from your Internet service provider or Network administrator. The method to do this will depend on your version of the Windows operating system. For information on how to set the IP address, see the documentation provided with your version of the Windows operating system.
3. Record the Subnet mask your computer is using.


Set up the IP Address on your Minimate Pro
1. With the Minimate Pro connected to your computer using the Ethernet cable, start the Minimate Pro and click the Setup button. Press the Down Arrow key until View/Edit Preferences is highlighted, then press the Enter key.
2. Press the Down Arrow key until Ethernet is highlighted, then press the Right Arrow key.
3. Set the following options:
     • Ethernet: On
     • Mode: Static IP
4. Set the Static IP Address to an IP address in the domain as the IP address you received from your Internet service provider or Network administrator.
5. Set the Static IP mask to match the subnet mask being used on the computer you want to connect to.
6. Press Enter.
7. Press Cancel
8. Press Cancel.
You can check your Ethernet information at any time by selecting the Maintenance Menu, then View Ethernet Data.


Set up the IP Address in Blastware
1. Start Blastware.
2. With the Series IV check box in the bottom menu checked, click the Unit menu, then click Communications.
3. Check the Static IP Address check box and enter the IP address you set for the Minimate Pro.
4. In the Port box, enter 9034.
5. Click the Test Communications button.

Date Created: 01/12/2016 | Last Update: 04/11/2016
My Waveform events show that the Sensor check has been disabled even when I have sensor check after each event enabled. How can we avoid this?

There are 3 scenarios for Sensor Check and they all work differently in Histogram-Combo record mode:

Before Monitoring - The Sensor Check is performed before monitoring begins and the result is added to both the Waveform and Histogram event records.  

After Each Event – The Sensor Check is performed after event recording is complete. In the event of a trigger exceedance, the waveform event is recorded and no sensor check is performed. This is due to the fact that the Histogram continues to record and a sensor check would be recorded as part of the Histogram event. Once the Histogram recording is complete the sensor check is recorded and added to only the Histogram event. 

Disabled – The sensor Check function is disabled.

If you edit the compliance setup to perform the sensor check before monitoring, this issue will be resolved.

Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I disable the Micromate® Scheduler mode locally?

When starting the Micromate, a message may be displayed to indicate that the unit is in monitor scheduler mode and the scheduler is active. To bypass it locally and force the unit to start monitor without connecting to Blastware™ to disable the monitor scheduler follow the steps below:

1) On the Micromate, Select Setup -> View/Edit Current Setup.

2) Scroll down and toggle the Schedule setting to Off.

3) Press Cancel and save changes.

Date Created: 01/12/2016 | Last Update: 04/11/2016
Can a visual or audible alert be programmed to notify workers on site when a specific vibration level has been exceeded?

Instantel® manufactures Remote Alarm Controllers that connect to your Instantel instrument and provides two levels of audible and visual alarms.  

The remote alarm has two outputs that can be connected to external lights or sounders, and are turned on when either the warning or alarm vibration levels are exceeded. 

This product is extremely useful for pile driving applications to advise the operator that they are approaching vibration limits.

Date Created: 01/12/2016 | Last Update: 04/11/2016
How long should I set my Instantel instrument Record Time to ensure I capture the full event?

There are two things to consider when calculating the record time of any Event:

  1. Blast duration, including all delays obtained from the blast design, and
  2. The distance between the blast site and the location of the instrument.

As the ground vibration will arrive at the seismograph substantially faster than the air overpressure, the speed of sound (approximately 344 m/sec or 1130 ft/sec) can be used to calculate how long it will take for air overpressure to arrive.
 
This travel time is calculated by dividing the distance between the blast site, and the instrument location, by the speed of sound.  Add the result of this calculation to the blast duration to determine the minimum record time. Ensure that you always round up for any portion of a second within this calculation.

An example has been attached for your reference.

Date Created: 01/12/2016 | Last Update: 01/22/2016
Are there any best practices to follow when setting up a SmartGeo with an instrument?

The Instantel SmartGeo is available for both Micromate and Minimate Pro instruments and has auto leveling and auto orientation intelligence built into the sensor.  Although the Offsets are removed at the factory before shipping new instruments it's awyays best practice to remove offsets when deploying to a new site. 

The SmartGeo for Micromate and Minimate Pro units are interchangeable with any monitoring unit, eliminating the need to pair Micromates with serial number matched Geophones for monitoring and calibration.  

When pairing a SmartGeo with a monitoring unit for the first time it's important to remove any offsets that may be present in order to produce the most accurate measurements.  See instructions below for the Remove Offsets Procedure: 

 

Date Created: 08/22/2017 | Last Update: 09/12/2017
Return Shipping Instructions
How do I send my unit back to Instantel for service or calibration?

Before sending your unit in for service you will need to obtain a Return Material Authorization (RMA) number. This number is available online once you have logged into Instantel® InfoChange™.  If you do not have an account see the "Creating an Account" link below.

  1. Press the Login button and enter your User ID and Password. 
  2. Once accepted, the RMA button will appear in the top right corner of the upper window. Press this button and select Enter RMA. 
  3. Ensure your company information is correct and press Continue.
  4. Enter the serial number (including the two characters as indicated in the Model field), model, what service is required and what courier you would like the unit returned by. 
  5. Press Submit. 

The RMA number will then be displayed on the screen and an email will be sent to the address in your account profile. This RMA number must be written on the outside of the shipping box and on the waybill.  All products are to be sent to Instantel brokerage and duties prepaid and door to door service (see the addresses below).  

Note: If you have more units to return press "Enter Another RMA" otherwise press "Done".

Date Created: 01/12/2016 | Last Update: 08/22/2017
Services Provided
What models of instruments do you calibrate?

To ensure the highest quality of calibration, Instantel will only calibrate instruments that we have manufactured.  We recommend returning your instrument to the manufacturer or an authorized calibration facility.

Date Created: 01/12/2016 | Last Update: 01/22/2016
Sensor Installation
How and where should the geophone be installed?

The type of monitoring, proximity to the vibration source, and the expected vibration level, will all dictate how the geophone should be installed.  The geophones can be buried, bolted, installed under a sandbag, spiked or wall mounted to suit your requirements.

The ISEE has published "Field Practice Guidelines for Blasting Seismographs" , a document focusing on the proper installation of blast monitoring sensors. 

 

Date Created: 01/12/2016 | Last Update: 08/22/2017
How do I attach the Instantel Triaxial Geophone to a wall?

Instantel has designed and tested a Triaxial Geophone Wall Mount Kit (Part no. 718A0101) that will not interfere with the amplitude and frequency response of the geophone.

Geophone Wall Mount Kit - Installation Guide

Date Created: 01/12/2016 | Last Update: 08/22/2017
Advanced Software
How do I convert multiple Events into the ASCII file format?

Terminology:

The following describes the file formats used within this bulletin:

ASCII (Event Manager and Call Home)
American Standard Code for Information Interchange, a standard character-coding scheme used by most computers to display letters, digits and special characters.

 
XML (Only Available in Call Home)
Extensible Markup Language, a specification developed by the World Wide Web Consortium (W3C). XML is a pared-down version of SGML (Standard Generalized Markup Language), and was designed especially for Web documents. It allows designers to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations.

Instructions:

There is not a function to automatically convert a file to the ASCII format using the Instantel® Blastware® Event Manager. The only way to automate this process is if the units are utilizing the Auto Call Home function of the software.  Auto Call Home Report Options offers the ability to automatically convert the files into ASCII, XML, or both file formats.

 

To convert a single Event, or multiple Events, into the ASCII format, follow these steps:

  1. With the Blastware® Event Manager, select the directory to convert all of the Event files within that directory, or select only specific Events in the directory by highlighting them with your pointer.  Simultaneously use the keyboard SHIFT and mouse-select button to choose a series of consecutive Events, or the keyboard CTRL and the mouse-select button to choose a series of Events that are not consecutive.  
  2. In the Event Manager, select the ASCII icon. The Event to ASCII Conversion window opens. 
  3. Select the Settings button. The ASCII Conversion Settings window opens.
  4. Near the bottom of the ASCII Conversion Settings window, under the Output Filename section, select the radio button next to the Prefix a Letter text input box.  For easy identification of converted files, insert the letter Z (or another letter of your choice, without quotation marks) – this will place a Z in front of each file converted to the ASCII file format.
  5. Select OK to close the ASCII Conversion Settings window.
  6. In the Event to ASCII conversion window, select the output directory where all of the converted Event files will be saved.  To change the default directory, type a new directory path, or select the square button with three dots on it, which is to the right of the Save Converted Files to Directory text input window.
  7. Select the Convert all (if a directory was selected) or Convert Selected button and the Events will be converted.
Date Created: 01/12/2016 | Last Update: 04/11/2016
Basic Monitoring
How can I get the latest version of the Blastware?

The latest version of Blastware software is available for download in the Resources section of the Instantel® website

Date Created: 01/12/2016 | Last Update: 04/05/2016
Why does my unit continuously trigger when no activity is present?
  1. The Trigger Levels on the unit are set too low.
  2. The unit has offsets.
  3. Check the sensor cables for any damages.
  4. Check the sensor connectors and the unit’s connectors for water or contaminants.
     a. If they are wet, dry them properly and clean any contaminants from the connector contacts.
 
 
Date Created: 01/12/2016 | Last Update: 01/12/2016
What is the best product to use in a high EMI (Electromagnetic Interference) noise environment?

Prior to installing any monitoring equipment, Instantel recommends surveying the installation site to determine the potential for noise emissions. The end user should then contact their Instantel Dealer Representative for suggestions about which Instantel monitors are best suited for the application.

In high noise environments, Instantel recommends using the Series IV Minimate Pro4 or Minimate Pro6 units. These units have been designed with metal enclosures and robust shielded connectors. The Minimate Pro4 and Minimate Pro6 provide the best noise immunity of any of Instantel's products.  However, depending on the level of noise, other models may also work in these environments but extra care MUST be taken. 

This is a recommendation only. The final product selection and configuration will depend on field testing.

Date Created: 01/12/2016 | Last Update: 04/04/2016
How do I retrieve a service log from a Micromate or Minimate Pro to send to Instantel support for review?

How to retrieve Service Logs from Micromate or Minimate Pro units:

1) Establish communication with the Instrument in the Unit/Communications to verify a connection.

2) Switch unit type to Series IV by checking the box at bottom of screen if connecting to a Micromate (Be sure the Com port in the Series IV communications menu matches the Micromate communications port if you are connecting to a Micromate.)

3) In the Tools menu, select Save Series IV Service Log.

4) Select a location to save the file in the Select Output file prompt.  You will see a confirmation window listing the number of service log records copied, if there is data in the service log.  If the service log is empty you will receive an error that 0 service logs were written.

6) Navigate to the file location and find the .SVR file to be sent to Instantel for review.

Date Created: 01/12/2016 | Last Update: 09/07/2017
Service
What are the Aux port pinouts for the Minimate Pro.

Here is the pin out for the Minimate Pro/Series IV AUX port:

Pin B = PWR GND
Pin C = POWER
Pin F = IN/OUT1
Pin L = OUT2

the following outputs on the Alarm Controller are driven by pins:

Warning: OUT1
Alarm: OUT2
Wire break Trigger: IN/OUT1
Modem Wake Up/Alarm: OUT2 

Date Created: 01/12/2016 | Last Update: 04/04/2016
What are the Aux port pinouts for the Micromate?

Here is the pin out for the Micromate AUX port (M8 bulkhead connector):

Pin 2 = OUT1
Pin 6 = OUT2
Pin 3 = UNUSED
Pin 4 = PWR GND
Pin 1 = IN
Pin 5 = POWER

the following outputs on the Alarm Controller are driven by pins:

Warning: OUT1
Alarm: OUT2
Modem Wake Up/Alarm: OUT2 

Date Created: 01/12/2016 | Last Update: 04/04/2016
RMA's/Questions/Notifications
How do I search the Instantel® FAQ database for all articles that contain a specific word or phrase?

To find all articles that contain a specific word or phrase within the Instantel website:  

  1. You can search the entire website using the search button at the top of the homepage.
  2. Type your search terms into the Question box on the FAQ page.
Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I find my local Authorized Instantel Dealer?

To find the Dealer closest to you select the Locate Dealer tab at the top of the page on the Instantel website.

Date Created: 01/12/2016 | Last Update: 04/11/2016
Maintaining your Account
How do I change my InfoChange™ E-mail address?

To change your InfoChange™ e-mail address you must first login to InfoChange

Once you have logged in, select My Profile and enter your new E-mail address.  Then press Update to save the change.

Date Created: 01/12/2016 | Last Update: 04/11/2016
Service Turn-around Time
How long will it take to have my Instantel seismograph calibrated?

When you request an RMA number, our current turn around times will be included with the email RMA confirmation you receive.  Likewise, the current turn around times will also be included in the email you receive whenever your unit arrives at Instantel.

 

Instantel’s goals are:

 

  1. To provide a fully detailed quote within three business days of receiving an instrument that requires calibration and only minor repairs.
  2. To provide a fully detailed quote within seven business days of receiving an instrument that requires more extensive repairs.    
  3. To complete and ship all instrument within three business days of receiving the approval from the dealer.

 

NOTE:  As the approval process can not be controlled, these goals do not include any time that an instrument may be waiting for approval. 

 

Unfortunately, from time to time, during higher than expected volumes, our turn around time may exceed our goal times.  Instantel is committed to these goals and works hard to minimize the impact to our customers during these times.

Date Created: 01/12/2016 | Last Update: 01/22/2016
All
How may I provide feedback on Instantel® products or services?

Instantel® welcomes your comments and feedback on our company, products and services.

To send us your comments:

  1. Log in to InfoChange.
  2. Press the Ask a Question button.
  3. Select the Customer Feedback topic.
  4. Press the Continue button.
  5. Enter a brief description on the subject.
  6. Provide detailed information in the Question field.
  7. Click on Ask.

Your question will be assigned a unique reference number that you can track by selecting My Questions and highlighting your reference number.

Date Created: 01/12/2016 | Last Update: 04/11/2016
Remote Monitoring
Why doesn't the unit call home when using the Auto Call Home™ feature?

Troubleshooting Tips:

  1. The Auto Call Home time setting should be within the monitoring period.
  2. The unit will only call while it is in a monitor mode.
  3. The Auto Call Home program should be open and display ‘connected’ on the computer.
  4. The remote unit's serial number or the Wildcard * Character should be listed in the Auto Call Home Setup Unit menu.
Date Created: 01/12/2016 | Last Update: 04/05/2016
When I remove a unit from a project in Vision™ what happens to all the events associated to the unit?

When a unit is removed from a project it will remain the the project, Unit menu indefinitely but will be greyed out and shown to be in an Archived state.

All events posted to the project will remain in the project Event Menu even when the unit is Archived.

Date Created: 01/12/2016 | Last Update: 04/11/2016
Why is my Vision site missing summary data for one or all my channels (But my pdf and event data is complete)

Vision uses data in the XML file to publish to the website, when a channel name has been edited and does not meet the standard tran, vert and long naming convention the database cannot be populated.  to fix this please review the channel names in the compliance setup and rename if required.

Date Created: 05/24/2016 | Last Update: 06/09/2016
How can I prolong the life of my external battery during long term remote monitoring?

The Modem Warmup feature allows Micromate users to extend the life of external batteries used to power the modem in remote monitoring stations. This can reduce the size of the external battery and solar panel required to power the remote station or reduce the number of site visits to replace the external batteries.

 

Please see attachment below for a full description of the feature:

Date Created: 08/08/2016 | Last Update: 08/08/2016
Initial Set-up
Where do I download the Forwarding Agent for Vision™?

The Forwarding Agent download is available in the drop down menu on the top right of the webpage. 

Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I setup my Auto Call Home™ reports so I am sending the right files up to VISION?

Auto Call Home reports should be set up as shown below. Please be sure not to select the Use Serial Number as Subdirectory box.

Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I change my Vision™ password from the default to one of my choice?

You can change your Vision™ password by choosing Change Password from the dropdown menu at the top right of the screen.

Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I change the username and password for my forwarding agent in Vision™?

1) On the main dashboard select Edit Company.

2) Click the Next button.

3) Edit the Username and password as required.

4) Click the Save button and the password has been changed.

Date Created: 01/12/2016 | Last Update: 04/11/2016
In Vision™, how do I define the unit of measure (ie: metric vs. imperial)?

The units that are displayed on your Vision webpage are defined by the report setup in Auto Call Home. The Measurement system setting will define the units that are displayed in Vision.

Date Created: 01/12/2016 | Last Update: 04/11/2016
How do I configure my Micromate and Blastware to complete an Auto Call Home session?

For detailed instructions, please download the instruction sheet below.

Micromate Auto Call Home Setup

 

Date Created: 01/12/2016 | Last Update: 08/22/2017
How can i send data from my Campbell Scientific Data Logger to the Instantel Vision website? Do you have any sample code available?

Instantel Vision is capable of displaying data from Campbell Scientific Data Loggers, in order to do so you can add the device serial number and unit name to the Vision Project as you would for any Instantel instrument. 

The following code can be added to the Campbell Scientific program to start sending data to our Vision server. This code configures the unit to send data periodically.  You will have to put this code inside the csi program and before EndProg statement.

 

Code Example:

SlowSequence

Do

     Delay(1,<Interval>,Hr)

     FTPClient ("209.217.83.116", "<vision web service user name>", "<vision web service password>", "<name of data table in csi program>",

    "<data logger serial number>_", 2, 0, 0 , Hr, 8)

Loop

 

<Interval> : how often should the unit send data to vision

<vision web service user name>: is the vision web service user name used for THOR Auto Call Home

<vision web service password>: is the vision web service password used for THOR Auto Call Home

<name of data table in csi program>: is the name of the data table in the csi program. Data table is defined in the beginning of the csi program

<data logger serial number>: data logger’s serial number.

 

This is full sample for recording and sending data to a server. The highlighted text is the data table name

 

 

 

Date Created: 09/25/2017 | Last Update: 09/25/2017
How do I enable Vision forwarding in THOR?

Once you have a Vision site up and running and the project and intrument assignements have been completed it's time to configure THOR to forward events to the site.

In order to send events to the Vision web portal you need to enable forwarding and enter the credentials provided by Instantel

Enter Credentials:

Enter credentials into the Preferences Tab under Vision.  You can test the connection to be sure you have connectivity.  Press the apply button to finish the setup

Enable Forwarding:

Select the Send Events to Instantel Vision in the Auto Call Home tab under Filter.  You will need to select the icon to allow you to edit the options.  Press the apply button to finish the setup.

 

 

Note: this setup assumes you are applying the global preferences for Vision to a Project, to apply Vision credentials and preferences at the Project level you can do so in the Project and Events Tab by selecting the icon and editing the individual project settings.

 

 

 

Date Created: 08/23/2017 | Last Update: 08/23/2017
Processing Events
How can I compare Peak Particle Velocity (PPV) to the Richter Scale?
There is no practical way to relate your instrument readings to the Richter Scale.  A number on the Richter Scale represents the total magnitude of an earth-motion event, while the readings on the instrument indicate the intensity of ground motion at a given location. 
Date Created: 01/12/2016 | Last Update: 04/11/2016
Care and Maintenance
How can I remove offsets on a Instanel® Series III monitor?

To fix an offset problem on the Instanel® Blastmate III™ or Minimate Plus™, please follow the instructions below:

  1. Ensure you are in a quiet area with low vibrations.
  2. Turn on the Instantel Minimate Plus or Blastmate III.
  3. Connect the Geophone and Microphone (Linear only).
  4. Press the Test key.
  5. Wait until the results of the Sensor Check appear.
  6. Simultaneously press the Start Monitor and Option keys.
  7. The message, "Performing Autozero" will appear on the display.
  8. Press the Enter key.
  9. Ensure that the sensors are properly connected, and press the Enter key.
  10. Wait for unit to perform the Autozero function. 
  11. Press the Enter ​key twice.

You will now be at the Main Menu, Ready To Monitor state with the offset problem corrected. 

 

NOTES:
When you perform an Autozero on any Series III units, the list of numbers in the X1 and X8 gains should all be between 2027 and 2069. If not, you will need to repeat the Autozero process. If the numbers are extremely out of the specified range, then the unit should be sent in for repair.
 
If this process does not remove the offset problem, then you will need to return the unit and sensors back to Instantel for repair

Date Created: 01/12/2016 | Last Update: 04/05/2016
Data Processing and Modeling
Can I send a customer a report with just sound data and omit the vibration data?

You can use the Units and Channel tab in the Report options menu to select specific channels you wish to display in your reports.

Date Created: 01/12/2016 | Last Update: 04/04/2016
Can I convert multiple event files to ASCII at the same time?
  1. Highlight the event files you wish to convert and click the ASCII button on the event manager window.  
  2. Define file names in the settings: Files will be overwritten unless you select a unique output file name using the settings button prior to converting files (Unit serial number and event data selection will result in a unique identifier).
  3. Select Convert Selected to the Directory location of your choice.
Date Created: 01/12/2016 | Last Update: 04/04/2016
The Company
Where is the primary location of the Instantel manufacturing facility?

The primary location of the Instantel manufacturing facility is in Ottawa, Canada.  We design, manufacture, and service our products at this location.

Mailing address:
Instantel
309 Legget Drive
Ottawa, Ontario  K2K 3A3
Canada

Instantel also has partner facilities in several countries that provide repair and calibration services for Instantel products. Our calibration site locator can help you locate an Instantel Authorized Repair and Calibration Facility in your region.

Date Created: 01/12/2016 | Last Update: 01/22/2016
Authorized Calibration Facilities
Where is the nearest authorized Instantel Service and Calibration facility?

To locate the nearest authorized Instantel Service and Calibration facility, please visit the Service & Calibration section of our website.

Date Created: 01/12/2016 | Last Update: 01/22/2016
Local Communication
Is there a limit to the number of units that can be added to THOR or processed by Auto Call Home simultaneously?

THOR does not have a set cap for the number of units that can be added to THOR or the amount of simultaneous Call Home sessions that can be processes at one time.  The limiting factors for these are the Server resources.  Items sugh as CPU, Memory, Hard Disk, Antivirus, other applications running on the server etc.. can impact the maximum number of operations that THOR can support. 

The following can be used as a guide for a THOR Server selection:

The PC or server specification depends on how many units you would have calling in to the server. As a minimum PC requirement we would suggest:

  • 3GHz, 4 Core,
  • 8GB RAM
  • Windows 7, Windows 8, Windows 10.
  • Should have USB ports

This is presently a standard off the shelf machine specification.

 

If you have 40 units calling in, then the minimum specifications should suffice. But if you had 200 units calling in (with more planned for the future), then you would need a higher specification machine.

Generally speaking, we recommend using the PC as a dedicated server for auto call home. This means you should not run multiple other program in parallel while the Auto call home program is running.

Date Created: 08/23/2017 | Last Update: 08/23/2017