New Service Portal

New Service Portal


We’re excited to announce that on Monday, July 9th, Instantel’s Calibration and Repair Service Portal will be getting a new look.

To assist with the transition, on Sunday, July 8th, you will be unable to access the Service Portal. This is while we bring all of your historical ticket information to the new system.

While the system may look different, you will still be able to login with your current credentials. Once you have logged into the Service Portal, you will be able to create a new ticket or browse through your open or previously closed tickets.

The new Service Portal offers new features designed specifically for you. These new features include:

 

Search Tickets by Keyword: With the new Service Portal, you can search your ticket history for keywords, such as the serial number, your internal reference number or the date you submitted the ticket. Looking up calibration certificates has never been easier.

Once logged in, just click on View RMAs. This will take you to a list of all your open and closed tickets. At the top of this screen, you can enter your search criteria and even filter by a specific date range. To view the RMA, simply click on the RMA number.

 

Add Attachments to the Ticket: You can now add attachments to your ticket, including pictures and event logs. You will be able to upload up to 6 files that are each less than 40 MB. Attachments can be added either when you are opening the ticket or after the ticket has been opened.

When opening a ticket, simply click the Add Attachment button that appears after you have submitted the ticket. To add an attachment to one of your open tickets, click on View RMAs and select the ticket number from the list. At the top of the page, simply click the add attachment button. Each attachment will need to be added one at a time.

 

If you have any questions during this transition, please email our Marketing Manager, Charlene Sobering, at marketing@instantel.com or Technical Support at support@instantel.com.